Deposit and Refund Policy

Deposits
All custom preservation orders—including bridal bouquets, memorial flowers, and birth monograms—require a 25% deposit at the time of booking. This deposit secures your order and ensures your spot in our schedule. This deposit will be applied toward your balance. The remaining balance is due prior to shipping, delivery or pick-up.

Balance Payment

The remaining balance must be paid in full before the product is shipped, picked up, or delivered. Ownership of the completed product remains with Pembrook Lane LLC until full payment has been received.

Cancellation and Refunds

Full Refund: If you cancel your order 90 or more days before your scheduled reservation or order date, your deposit will be fully refunded.
Partial or Non-Refundable Deposit: If you cancel less than 90 days before your scheduled date, the deposit may not be refundable, as it is used to secure your slot and cover preparation costs.

Order Changes
Changes to your order, such as adjusting the size or color of the frame, or the layout of the flowers can be made at any point before the flowers are adhered in place. Please note that certain adjustments to size and frame style may be subject to availability and could affect pricing.

Returns
Due to the custom nature of our preservation work, we cannot accept returns. We take great care in crafting each piece and ensure the highest quality in all orders.

Damaged Items

If your product arrives damaged, please contact us within 48 hours with a photo. Replacement or repair will be offered when feasible.

Questions
If you have questions regarding deposits, cancellations, or refunds, please contact us at pembrooklaneshop@gmail.com. We are happy to guide you through our policies and help you plan your custom preservation.